There are several different scenarios where you may experience a Silverlight error. Many of these errors can easily be resolved by running the Microsoft "Fix It" tool or clearing the PlayReady Cache.
|6000||MediaElement failed to play the DRM-protected content.|
|6001||Client cannot connect to the Server which fails to download Silverlight properly|
|6003||Silverlight Client cannot connect to the license server|
|6004||Installation of Silverlight on the client is out of date and needs to be updated|
|6005||The processing of the file header failed - The header might be mal-formed|
|6006||License processing failed on the Silverlight client|
|6013||User's configuration has changed in a significant way - DRM is no longer valid|
|6017||User tried to acquire a license by using a stream - The stream is unprotected|
|6017||MediaElement failed to play the DRM-protected content.|
|6018||Silverlight is unable to store files it needs to play your movie or TV show|
|6030||The license contains an unsupported license protection|
|6208||DRM initialization failed - Silverlight should address the problem|
If you have received any of the errors above, please follow the steps below:
Download and run the Microsoft Fix it tool. This is a free application from Microsoft that will fix the majority of Silverlight issues. Please make sure all web browsers are closed when running the 'Fix it' tool.
Open a browser and try streaming a movie or TV show again.
If the Microsoft Fix it tool did not resolve the issue, try the steps below:
- Quit all open browsers - including this window.You may want to print or write down the following steps.
- Press and hold the Windows key and tap the letter R on the keyboard at the same time.
- Type %programdata% then select OK.
- Open the Microsoft folder.
- Open the PlayReady and/or PlayReadySilverlight folder.
- Delete the file "mspr.hds".
- If you were unable to delete the mspr.hds file, that's Ok, try renaming it to "msprold.hds"
- Please then restart your computer
- Open a web browser and play your movie or TV show again.
MAC - Clearing PlayReady cache.
- Quit all open browsers - including this window! You may want to print the following steps.
- Open “Finder”
- Select "Go" from the top menu (not within the Finder window)
- Click on "Computer"
- Select “Macintosh HD” from the devices list
- Select the “Library” folder.
- Select the “Application Support.”
- Select the “Microsoft” folder
- Select the “PlayReady” folder
- Delete the file “mspr.hds”
- If you were unable to delete the mspr.hds file, restart your computer and try these steps again.
- Once you have deleted “mspr.hds” open a web browser and play your movie or TV show again.
Alternatively, if you are comfortable using Terminal:
- Quit all open browsers - including this window! You may want to print the following steps
- Open Terminal
- Run sudo rm -f /Library/Application\ Support/Microsoft/PlayReady/mspr.hds
- Open a web browser and play your movie or TV show again