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Error Message "An Unknown Error Has Occurred"


This error is related to the Silverlight plugin, which Quickflix uses to play movies and TV shows on your Windows 8 device.

The error is usually caused by one of two things:

  • A setting on your computer that is preventing Silverlight from storing the files needed to play your movie or TV show.
  • An issue with the Silverlight plugin itself.

Below are steps you can take that may resolve this issue on your Windows computer.

Windows 8

  1. Quit all open browsers (You will need to quit this window as well. Print these instructions if possible.)
  2. Click Settings
  3. Select Control Panel
  4. Underneath Programs, select Uninstall a program.
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Reinstall Silverlight

If you have Microsfot Silverlight 5.0 or higher installed you should already be be set-up to stream Quickflix Streaming content.

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